THE ‘JUST ONE QUICK QUESTION’ SECTION

 

PLACING AN ORDER

1. HOW DO I PLACE AN ORDER?

You can place an order through any of the following methods:

PAYMENTS

1. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept:

  • Credit/Debit Cards
  • Bank Transfers
  • UPI (on request)
  • No, COD is not available. For customers in Chennai, we can send a runner for cash collection.

SIZING & FIT

1. HOW DO I KNOW MY CORRECT SIZE?
Each product page includes a size chart. Since most of our outfits are made-to-measure, we recommend sharing your body measurements after placing an order for the best fit.

2. WHAT IF MY MEASUREMENTS DON’T MATCH THE SIZE CHART?
Not a problem! Most Anahita Shelat garments are made-to-measure. Just place your order and share your measurements, we’ll tailor it accordingly.

3. CAN I SEND CUSTOM MEASUREMENTS?
Yes. Once your order is confirmed, we’ll guide you on sending your measurements via WhatsApp at +918838190481 

4. ARE ALL GARMENTS MADE-TO-MEASURE?
Unless marked “ready-to-ship,” most garments are tailored to your measurements for a better fit and comfort.

CUSTOMISATION

1. CAN I CUSTOMISE MY OUTFIT?
Yes! We offer customisations like:

  • Sleeve additions/removals
  • Neckline changes
  • Length adjustments
  • Colour variations (based on fabric availability and design feasibility)

Please contact us before placing your order to explore available options.

2. IS THERE AN EXTRA CHARGE FOR CUSTOMISATIONS?
Basic size adjustments are usually free. Design changes (e.g., colour, sleeve, or structural edits) may incur additional charges.

3. CAN ALTERATIONS BE DONE FOR THE OUTFIT THAT’S ON SALE?
Yes, but all alterations on discounted items are chargeable.

4. CAN I MIX AND MATCH PIECES FROM DIFFERENT SETS?
In many cases, yes. You can select different bottoms, dupattas, or blouses. Contact our team to confirm what’s possible.

SHIPPING & DELIVERY

1. WHAT’S THE DELIVERY TIME FOR MADE-TO-MEASURE OUTFITS?

Generally it takes around 30–45 business days from the date we receive both payment and measurements, although every outfit has its own specific timeline which is mentioned in the details below the product. Please note that Sundays and public holidays are non-working days and are not included in the delivery timeline.

2. HOW LONG DO READY-TO-SHIP ITEMS TAKE?
 Ready-to-ship items are dispatched within 7–10 business days. Please note that Sundays and public holidays are non-working days and are not included in the delivery timeline.

3. DO YOU SHIP INTERNATIONALLY?
Yes, we ship worldwide. Contact us for estimates based on your location. Please note that Sundays and public holidays are non-working days and are not included in the delivery timeline.

ORDER TRACKING & PACKAGING

1. HOW DO I TRACK MY ORDER?
Once shipped, we’ll share tracking details via email.

2. WILL I RECEIVE A TRACKING NUMBER?
Yes, courier tracking info is provided once your order is dispatched.

ALTERATIONS

1. DO YOU OFFER ALTERATION SERVICES?
Yes. Garments include a 2–3″ margin for minor alterations. Alterations within 30 days of delivery are free (excluding shipping). Charges apply after that.

RETURNS, REFUNDS & EXCHANGES 

1. CAN I RETURN OR EXCHANGE MY ITEM?
As most garments are made-to-measure or customised, we do not accept returns or exchanges.

2. DO YOU OFFER REFUNDS?
We follow a strict no-refund policy.

3. CAN I CANCEL OR MODIFY MY ORDER?
Once an order is confirmed and production begins, cancellations are not possible. Post-order customisation requests depend on the stage of production and may not be accommodated.